Shipping
We Ship Worldwide
Tone Wolf ships guitars, synths, parts, and accessories to select locations around the world, packed with the utmost care and attention to detail. We treat each instrument as if it were our own, and aim to deliver each item flawlessly to its new owner.
Handling & Transit Time
Most orders ship from Tone Wolf within one business day, and all shipments originate from our dedicated facility in Brooklyn, NY. Transit time varies depending on buyer location, generally from one to seven days. Standard ground service in the US generally arrives in one to five business days depending on your location. Next Day and 2nd Day delivery options are available. For international orders, customs clearance may delay delivery of your item beyond the normal transit time quoted by the carrier. Certain international locations may be subject to special payment terms.
Item Inspection & Instrument Setups
We inspect each item for condition and functionality prior to being listed for sale online. Additionally we inspect each item again before shipment. Each instrument is set up and tested prior to shipment. Instrument string height, neck relief, pickup height, etc are set within a general tolerance. Keep in mind that climate fluctuations may affect the instrument's overall feel and playability during or after transit. Additionally, your personal setup preferences may vary from what our technicians prefer. Please keep these variances in mind when you receive your order.
Damaged or Lost Items & Insurance
All items ship fully insured. It is the responsibility of Tone Wolf to deliver your item in the condition outlined in the product listing. However, as hard as we try, sometimes things happen beyond our control once the item is in the hands of the carrier. If your order arrives with any issue, or is completely lost, don't worry we'll handle it. For international orders, please note that once your item is delivered to customs agents in your country, neither Tone Wolf nor the shipment carrier can be responsible for damaged or lost items.
Shipping Rates & Quotes
Tone Wolf charges actual costs based on buyer location. We ship with UPS and provide real-time rates on checkout for all normal services. If you'd like to know how much shipping is to your area, US recipients can get a quote using the shipping calculator available on the shopping cart page. International recipients may proceed to checkout and real-time quotes will be available prior to entering payment details. Please note that Customs Import Duties & VAT are not included in the cost of the shipment. Those fees, if any, will be assessed and collected by customs in your local country prior to delivery.